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La Clia adopte une '' charte des droits '' des passagers de croisière

La Cruise Lines International Association (CLIA) a annoncé que son conseil d'administration a approuvé l'adoption d'une '' charte des droits '' des passagers de croisières qui détaille l'engagement des compagnies membres en matière de sécurité, de confort, et d'attention apportées aux passagers dans plusieurs domaines. Désormais en vigueur pour les passagers américains qui achètent une croisière en Amérique du Nord auprès d'une compagnie membre du chapitre nord - américain de l'association, la charte sera soumise à l'Organisation Maritime Internationale (IMO) en vue de sa reconnaissance et sa mise en application au plan global.

On peut supposer qu'une version française de cet important document sera disponible sous peu.

The Members of the Cruise Lines International Association have agreed to adopt the following set of passenger rights:
1.The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Master’s concern for passenger safety and security and customs and immigration requirements of the port.
2.The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures.
3.The right to have available on board ships operating beyond rivers or coastal waters full-time, professional emergency medical attention, as needed until shore side medical care becomes available.
4.The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures.
5.The right to a ship crew that is properly trained in emergency and evacuation procedures.
6.The right to an emergency power source in the case of a main generator failure.
7.The right to transportation to the ship’s scheduled port of disembarkation or the passenger’s home city in the event a cruise is terminated early due to mechanical failures.
8.The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures.
9.The right to have included on each cruise line’s website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations.
10.The right to have this Cruise Line Passenger Bill of Rights published on each line’s website.

Plus d'info sur visit www.cruising.org www.cruising.org

Ci-dessous les explications de Christine Duffy CEO de la CLIA

Vendredi 24 Mai 2013 - 09:28

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